Custom Process
售前服务流程
Service process
01 . Demand communication
Our sales team will communicate with you in depth to fully understand the specific requirements such as the type of plastic products you need to extrude, quality standards, etc., to ensure accurate grasp of the project requirements.
02 . Solution design
Based on your specific needs, we will develop a personalized extrusion solution. You can copy or adjust the functional modules in the solution according to actual needs to obtain the best solution.
03 . Solution confirmation
The sales team will confirm the details of the solution with you in detail, including: equipment configuration and technical parameters, electrical appliance brand and performance indicators, delivery time and logistics arrangements, product prices and payment methods
Transportation solutions and after-sales guarantees to ensure that every link meets your expectations and requirements.
04 .合同签订
After both parties reach an agreement on the quotation plan, we will sign a formal contract with legal effect to clarify the rights and obligations of both parties and provide legal guarantees for the smooth implementation of the project.
售中服务流程
Service process
01 . Drawing design and confirmation
The technical department will provide complete equipment design drawings, including: equipment structure diagram, component details, and technical parameter description. We will confirm the details of the drawings with you to ensure that the design fully meets the production requirements.
02 . Production plan implementation
The production workshop will: formulate a detailed production schedule, carry out standardized production according to the requirements of the drawings, update the production progress in real time, and clearly inform the estimated completion time.
03 . Quality control system
We implement a strict quality inspection process: raw material entry inspection, production process quality monitoring, comprehensive inspection before the finished product leaves the factory, issue a quality inspection report, and ensure that each equipment meets the industry's leading standards.
04 . Equipment trial operation and acceptance
We provide flexible acceptance methods: online real-time video trial operation, on-site acceptance, technical personnel's full explanation, and real-time monitoring of operating parameters to ensure that the equipment performance is fully up to standard.
05 . Professional packaging and delivery
After acceptance, we will: use shock-proof and moisture-proof professional packaging, provide a packing list with a complete operating manual, arrange professional logistics transportation, and track logistics information in real time to ensure the safe delivery of the equipment.
售后服务流程
Service process
01 . 远程监控
ACEEXTECH provides a full range of installation services: remote video installation guidance, engineer on-site installation service (optional), on-site equipment commissioning, operator training, installation and operation manuals, to ensure that the equipment is quickly put into normal operation.
02 . Comprehensive warranty guarantee
We provide comprehensive warranty services: two-year warranty for the whole machine, lifelong technical support, free replacement of parts during the warranty period, 2-hour rapid response mechanism, to provide customers with reliable operation guarantee.
03 . 质保服务
ACERETECH承诺为客户提供为期两年的质保服务，确保设备的稳定运行。
04 . 售后回访
我们的售后工程师将不定时拜访客户工厂，了解设备的使用情况，并提供必要的维护和支持，确保客户的生产活动不受影响。